The process of using workflow automation to improve the sales cycle.

Artificial intelligence (AI) can be applied to many aspects of contract lifecycle management (CLM): automating contract processes, digitizing contract documents, reviewing contract data, and more.

One powerful example of AI in contract lifecycle management is called contract intelligence. A contract intelligence platform (like Conga Contract Intelligence) uses AI and machine learning to transform static documents into a valuable business asset. It extracts unstructured text from existing contracts, organizes it into accurate and usable data, and aggregates this output into a searchable, centralized repository.

For sales team, this unparalleled visibility helps sellers make proactive (and profitable) decisions about each account, so you never miss an opportunity for revenue. For legal teams, contract intelligence helps to uncover granular contract insights, avoid missed obligations, and reduce exposure to risk.

Automated business solutions gather, store and monitor key customer information, agreement terms, and contract status in a centralized repository system—making it quick and easy for legal teams to manage contacting, regardless of complexity or volume.

The use of of standardized workflows, automated contract template generation to ensure contracts meet compliance standards.

Documents are a crucial part of every business. But creating business documents with manual, paper-driven processes is slow and inefficient. It creates inconsistent experiences for your customers, and there's a high likelihood of errors.

Automated document creation software (like Conga Composer) streamlines the creation and management of critical business. With Conga Composer, you can easily:

• Create and edit perfectly branded digital documents using pre-built templates that can be populated with your own data
• Share documents internally and externally, with real-time tracking and engagement notifications
• Store completed documents in a single, central location for easy access whenever they’re needed

Automated proposals are the use of software to generate proposals and quotes. This process shortens the sales cycle, improves business workflow, mitigates risk and delivers a better customer experience.

Documents are critical to almost every business function. But creating and managing business documents the old-fashioned way is slow, inconsistent, and prone to errors.

Automatic document generation tools (like Conga Composer) allow companies to streamline the creation and management of critical business documents. Conga Composer lets you:

• Create and edit perfectly branded digital documents in a snap using customizable templates that can be populated with your own data
• Share documents with your customers, prospects, or partners, with real-time tracking and engagement notifications
• Save completed documents in a single, central location where they can be accessed whenever they’re needed

Billing is the process that keeps revenue flowing into your organization and ensures payment in full for goods and services sold. Payment is typically requested from customers by issuing an invoice. Billing is often a cyclical process, and a single invoice may cover all purchase made or services rendered during a specified period of time.

The use of software to automate repeatable, multistep business transactions to improve buisness efficeincy.

Business process automation outcomes include boosted efficiencies, operating without silos, and harmonizing processes, teams, and vision.

The cart (or shopping cart) is an important element of the overall eCommerce experience. A cart is software that works behind the scenes of an online store, making it possible for customers to select merchandise and complete their purchase online. The cart is also instrumental in helping the merchant to manage inventory and deliver a seamless customer experience.

A centralized location to store past, present and future contracts that is searchable by the data within the contract not just by the title.

Churn management is the process of predicting and preventing customer turnover. It involves identifying valuable customers who are likely to be lost, understanding why those customers are not renewing their contracts, and executing a proactive plan that will entice them to stay. Because the cost of acquiring new customers is so much higher than the cost of retention, there’s a strong financial incentive to minimize churn. Business process automation software—like Conga CLM (contract lifecycle management) and Conga CPQ (configure, price, quote)—can reduce churn rate to improve customer retention and operational revenue.

Dictates the conditions under which the contract is legally enforceable and determines the terms of the contract

A clause library ensures contract standardization across teams and seres as a resource to store, create, retrieve, and re-use clauses. A clause library ensures compliance is minimized by serving as a single source of reference these clauses when drafting,

Clause management automates the use of pre-approved contract clauses, to ensure compliance during the contract drafting process. The clause library built into a contract lifecycle management solution (like Conga CLM) can help to streamline contract approvals and reduce risk by ensuring the use of standardized contract language across teams. It serves as a single, central resource to create, store, retrieve, and re-use approved contract clauses.

Contract Lifecycle Management. A comprehensive contract management system that automates and manages the full contract lifecycle from creation to signing.

Contracts are the foundation of the procurement process. No matter what goods and services you need to obtain, contracts are critical to outline the key terms and conditions of your agreement, including vendor responsibilities, delivery timelines, payment terms, and more.

A CLM solution (like Conga CLM) allows more effective management of procurement contracts by streamlining procurement processes, improving efficiency, and reducing errors. In addition, a CLM solution can improve reporting and analysis, ensure contract compliance, and enable more accurate evaluation of vendor performance. The right CLM solution helps procurement teams to be more efficient and effective at every stage in the contract lifecycle.

CLM stands for contract lifecycle management. CLM software is a suite of automated solutions designed to optimize the end-to-end contract lifecycle by streamlining contracting processes, improving workflows, and reducing repetitive manual tasks.

Adopting CLM software (like Conga CLM) allows companies to accelerate sales cycles, maximize deal value, and improve the customer experience. On the legal side, benefits include mitigating risk and ensuring compliance with applicable laws and regulations. CLM software can help to drive effectiveness, efficiency, and cost savings across the entire contract lifecycle, from request and negotiation through obligations and renewal.

CLM stands for contract lifecycle management. CLM solutions are software packages designed to help manage the contract lifecycle more effectively and optimize the contract lifecycle from start to finish. They do this by streamlining contracting processes, improving contract workflows, and reducing manual and repetitive tasks. Adopting a CLM solution allows companies to accelerate sales cycles and maximize deal value, while also mitigating risk and ensuring compliance with all applicable laws and regulations.

A comprehensive CLM solution like Conga CLM can help to drive greater effectiveness, efficiency, and cost savings across every phase of the contract lifecycle, from request and negotiation through obligations and renewal.

A contract lifecycle managment (CLM) system is a software package designed to help manage the contract lifecycle more effectively and optimize end-to-end contracting processes by improving workflows and cutting down on repetitive manual work.

CLM systems allow companies to maximize deal value, accelerate sales cycles, and improve the customer experience. They also help legal teams to mitigate risk and ensure compliance with all applicable laws and regulations. A comprehensive CLM system (like Conga CLM) can drive greater effectiveness, efficiency, and cost savings across every stage of the contract lifecycle, from request and negotiation through obligations and renewal.

CLM stands for contract lifecycle management. Software packages designed to help manage the contract lifecycle more effectively are collectively referred to CLM technology.

CLM technology is built to optimize the contract lifecycle from start to finish. It does this by streamlining contracting processes, improving contract workflows, and reducing manual and repetitive tasks. Adopting CLM technology allows companies to accelerate sales cycles and maximize deal value, while also mitigating risk and ensuring compliance with all applicable laws and regulations.

Comprehensive CLM technology like Conga CLM can help to drive greater effectiveness, efficiency, and cost savings across every phase of the contract lifecycle.

Contract lifecycle management (CLM) tools are a category of automated software solutions built to optimize the contract lifecycle from start to finish. They do this by improving contract workflows, streamlining the contracting process, and reducing repetitive manual tasks. Properly utilized, CLM tools allow companies to maximize deal value and accelerate sales cycles, while also mitigating risk and improving compliance with applicable laws and regulations.

Comprehensive CLM tools (like Conga CLM) can help to improve efficiency, effectiveness, and cost savings across all phases of the contract lifecycle, from request and negotiation through obligations and renewal.

Commercial operations include key elements foundational to any organization’s path to growth and profitability, including document-based automation, contract and lifecycle management, and revenue operations.

Complex quoting empowers sales teams to close bigger deals at a higher win rate which will directly impact the companies’ revenue growth rates.

Configure refers to the first part of the configure, price, and quote (CPQ) process. This is the point in the sales cycle where the sales rep creates a custom product configuration that differs from the company’s standard offering, in order to meet the customer’s unique needs. Conga’s CPQ solution (Conga CPQ) can help to create accurate configurations regardless of product complexity. It also drives better selling behaviors using guided configuration and real-time configuration verification to act as a virtual coaching staff.

Configure, Price, Quote (CPQ) is a sales tool designed to help companies produce accurate and highly configured quotes making all of the complex product, pricing, and business rules centralized, automatic and available in real-time, so sales has everything they need at their fingertips.

The Conga Revenue Lifecycle Cloud unifies, automates, and standardizes revenue processes across all teams to create one fully visible revenue lifecycle–not several, fragmented ones. Whether preparing proposals and quotes for your prospects, negotiating and executing a wide variety of contracts to close your next deal, managing billing, invoicing, and fulfilling obligations, or renewing and expanding your accounts, Conga’s open platform and unified data model gives you an efficient and secure place to get business done. ​

No matter your CRM, ERP, or data source, we integrate with your existing systems to coordinate your business function to achieve revenue results and seamless collaboration between teams. The Conga Revenue Lifecycle Cloud crushes the complexity of the revenue lifecycle and delivers you the certainty you need across all aspects of your business. 

Contract administration and contract management are often used interchangeably, but they actually represent different segments of the contracting process. Contract administration covers only the work that is done before an agreement is finalized—things like planning and drafting the contract language. Contract management, on the other hand, is a broader term that covers every step in the end-to-end contracting process—which is why it’s often called contract lifecycle management (CLM).

A comprehensive CLM solution (like Conga CLM) can help to drive greater effectiveness, efficiency, and cost savings across every phase of the contract lifecycle, from request and negotiation through obligations and renewal.

The use of Artificial Intelligence to create, review and analyze contracts. Contract AI improves organizational workflow and contract compliance.

Contract Intelligence enables the seamless flow of documents and metadata across your business systems. Key features include:

• Uploading real-time signed contracts
• Extracting metadata pulled into a robotic process automation (RPA)
• Updating your customer relationship management (CRM) tool or accounting solution

An end-to-end contract lifecycle management (CLM) solution that automates highly complex contracting processes that span geographies, multiple departments, and both buy and sell side contracts. CLM empowers everyone involved in contracting process, increases contract visibility, and enforces compliance to mitigate risk.

A contract management system allows an organization to digitally manage everything related to vendors, employees, partners, and more.

It automates the contracting process, making it faster to sign, send, receive and process contracts from anyone, anywhere.

A contract obligation tracker is an automated tool used to ensure that parties to a contract abides by all its stated terms and conditions. This may include things like delivery dates, payment terms, notification requirements, termination and renewal clauses, and much more. While many companies try to manage their contractual obligations using a spreadsheet or Word document, this approach can become unwieldy as the volume and complexity of contracts increase. The obligation tracking functionality built into a contract lifecycle management solution (like Conga CLM) provides automated alerts and reminders to ensure that every contract obligation is properly fulfilled.

Changes made to the contract during the negotiation phase.

Increased awareness of the entire contract lifecycle. Contract visibility affords businesses the ability to track obligations, manage opportunities, and mitigate risk.

Automate, generate, and execute large volumes of transactional contracts directly in Salesforce.

Customer relationship management (CRM) is a software database of existing and potential customers. Conga's solutions can be built on a variety of CRM tools, providing the best solution for optimizing business workflow process all within your CRM.

Compartmentalized business processes and data sources. Data silos result in inefficient work processes, increased risk, and slow productivity.

While eCommerce simply describes the practice of selling things online, digital commerce is slightly more complex. Digital commerce is a strategy that allows customers to buy products and services online, without human interaction, by providing them with an interactive and engaging self-service experience. It includes the people, processes, and technology required to support content development, analytics, pricing and promotion, customer acquisition and retention for all touchpoints throughout the buying journey.

In short, eCommerce makes it easier for a business to sell. Digital commerce is focused on creating an autonomous end-to-end buying experience that customers will enjoy.

In today's world, more and more business is being conducted online—creating a greater need for electronic signatures (or eSignatures). Broadly speaking, an eSignature includes any electronic process that indicates acceptance of an agreement or document.

Digital contract signing is what happens any time an agreement is signed using an eSignature. With an eSignature solution like Conga Sign, you can quickly and easily capture the signatures you need for critical business documents. It also lets you speed up approvals, reduce risk, and deliver an easy, efficient experience for your customers.

A digital maturity model (DMM) is a framework used to help organizations assess and track their progress toward digital transformation. It also provides a roadmap to follow in the digital transformation journey, including goals and success metrics.

Because every business is different, Conga’s digital maturity framework is inherently flexible. It does not prescribe linear change where every business begins in the same place and follows the same steps. Instead, it includes guidance to help each business evaluate its current state and how to move on to the next level of maturity.

Electronic signature (or eSignature) is a broad term for any electronic process that indicates acceptance of an agreement or document. A digital signature is a more secure form of electronic signature that is backed by a digital certificate, which provides proof of the signer’s identity.

Digital signatures are electronically bound to the signed document and include encryption that prevents tampering with both the signature and the document itself. While digital signatures aren’t necessary for most everyday agreements and transactions, they provide an extra layer of security for sensitive documents and highly regulated industries like government, healthcare, and financial services.

Digital transformation is a strategic, holistic approach to integrating technology into all areas of business.

The Salesforce platform does not have native document generation capabilities. But with Conga Composer—the most popular document generation app on the Salesforce AppExchange—you can create consistent, branded documents using personalized templates, then populate your documents with data merged directly from your Salesforce instance. Share documents with your customers, prospects, or partners, and use Composer's real-time tracking and engagement notifications to monitor who has viewed the document and for how long—all without leaving the Salesforce environment you’re used to.

Document automation is the mechanized digital creation of business documents. Benefits of automating manual tasks include time saved, increased accuracy and workflow efficiency. 

Documents are an essential part of any business. But creating and managing business documents the old-fashioned way is slow, inconsistent, and prone to errors.

Document generation streamlines the creation and management of critical business documents. And document generation tools (like Conga Composer) are software solutions designed to automate document processes and build customized digital documents in a snap.

With just a few clicks, Conga Composer lets you:

• Create and edit perfectly branded digital documents using custom templates

• Send documents to your customers, prospects, or partners with real-time tracking and notifications

• Save completed documents to a single, central repository for easy access

Documents are fundamental to any business. But creating business documents with manual, paper-driven processes is slow and inefficient. It creates inconsistent experiences for your customers, and there's a high likelihood of errors.

Document generation software (like Conga Composer) allows companies to automate the creation of critical business documents and streamline ongoing document management. Conga Composer lets you:

• Create and edit perfectly branded digital documents in seconds, using pre-built templates that can be populated with your data
• Share documents internally and externally, and receive real-time tracking and engagement notifications
• Store completed documents in a secure, central repository for easy access whenever they’re needed

Documents are at the core of any business. But creating business documents using manual, paper-driven processes is slow, inconsistent, and prone to errors—not to mention the challenge of managing paper documents after they’re created.

Document generation tools (like Conga Composer) allow companies to automate the creation of critical business documents and streamline ongoing document management. Conga Composer lets you:

• Create and edit perfectly branded digital documents in a snap using customizable templates
• Share documents with your customers, prospects, or partners, with real-time tracking and engagement notifications
• Save completed documents in a single, central location where they can be accessed whenever they’re needed

The Salesforce platform does not include native document management functionality. But with Conga Composer—the most popular document solution on the Salesforce AppExchange—you can manage end-to-end document processes without leaving the Salesforce environment you’re accustomed to.

Composer lets you create consistent, branded documents using personalized templates, then populate your documents with data merged directly from your Salesforce instance. Share documents with your customers, prospects, or partners, and use Composer's real-time tracking and engagement notifications to monitor who has viewed the document and for how long. And with the addition of Conga Sign, you can collect secure signatures and store signed documents in Salesforce.

Document management system enables you to simply and quickly find the information customers need so you can improve their experience and spend more time serving them. Benefits include being able to store and track any type of electronic documents from word processing files all the way up through digital images.

A document repository is a location where all approved team members have access to share documents.

Electronic signature (or eSignature) is a broad term for any electronic process that indicates acceptance of an agreement or document. An eSignature is technically defined as “an electronic sound, symbol, or process attached to, or associated with, a contract or other record and adopted by a person with the intent to sign.”

For more than 20 years, eSignatures have been recognized under US law and are generally granted the same legal weight as handwritten signatures. eSignatures can be executed with the click of a mouse or a few strokes on a touchpad. They’re commonly used for business and personal contracts, employment offers, basic financial transactions, and more.

Electronic signature (or eSignature) is a broad term for any electronic process that indicates acceptance of an agreement or document. An eSignature contract is an agreement that’s signed using an eSignature solution.

As the world becomes more connected, business is increasingly transacted online—creating a greater need for eSignatures. An eSignature solution like Conga Sign helps you quickly and easily secure the signatures you need for critical business documents. It lets you speed up approvals and reduce the time to signature from days to minutes. Sign documents quickly and securely, save money, and reduce risk while creating an easy, efficient experience for your customers.

As business becomes more global and virtual, transactions are increasingly completed online—creating a greater need for electronic signatures (or eSignatures). eSignatures can be executed with the click of a mouse or a few strokes on a touchpad.

eSignature management is a category of software solutions—like Conga Sign—that help you quickly and easily secure the signatures you need for important business documents. With eSignature management, you can speed up approvals and reduce the time to signature from days to minutes. Sign documents quickly and securely, save money, and reduce risk—all while creating an easy, efficient experience for your customers.

As the world becomes more connected, business is increasingly transacted online—creating a greater need for electronic signatures (or eSignatures). eSignatures can be executed with the click of a mouse or a few strokes on a touchpad. They’re commonly used for business and personal contracts, employment offers, basic financial transactions, and more.

An eSignature solution like Conga Sign helps you quickly and easily secure the signatures you need for business-critical agreements. Speed up approvals and reduce the time to yes from days to minutes. Sign documents quickly and securely, save money, and reduce risk—all while creating an easy, efficient experience for your customers.

A general contract is a legal document that outlines the terms and conditions of an agreement and is typically signed by all parties. These agreements are called general contracts because they cover very simple arrangements that businesses often fail to put in writing. General contracts offer more protection than a verbal agreement without the need to draw up a complex or highly customized contract.

Intelligent contract management harnesses the power of artificial intelligence (AI) to transform static contract documents into a valuable business asset. Instead of negotiating contracts and filing them away, contract intelligence puts revenue opportunities and powerful insights at your fingertips. A contract intelligence platform (like Conga Contract Intelligence) uses AI and machine learning to:

• Extract unstructured text from existing contracts
• Organize it into accurate, usable data
• Aggregate the output into a searchable, centralized repository

For sales team, this unparalleled visibility helps sellers make proactive (and profitable) decisions about each account, so you never miss an opportunity for revenue. For legal teams, contract intelligence helps to uncover granular contract insights, avoid missed obligations, and reduce exposure to risk.

Legal contract management software empowers legal teams to proactively track and manage contract risks and opportunities, but it also allows them to help, not hinder, sales velocity, dramatically simplifying legal processes to speed up business operations and keep revenue operations running at peak performance.

The E-Sign Act (aka: The Electronic Signatures in Global and National Commerce Act) outlines the rules for validity of electronic signatures. Electronic signatures are legally binding if the process captures the users consent to use of an electronic signature, intent to sign electronically and the signature can be attributed to the signer. The signer must be able to keep a copy of the signed agreement and the digital agreement must be stored securely.

Manage and fulfill is the third phase in the revenue lifecycle. It includes the following steps:

• Obligation management
• Order management
• Billing
• Revenue received
• Revenue forecast

At this stage in the revenue lifecycle, the Conga Revenue Lifecycle Cloud helps to ensure that order fulfillment, billing, and contract obligations run just as smoothly as nurturing and closing the deal. Conga CLM (contract lifecycle management) delivers automatic alerts and reminders to ensure that every contract obligation is fulfilled properly. And our order management capabilities ensure a top-notch customer experience with reliable product fulfillment and accurate, timely billing.

Negotiate and execute is the second phase in the revenue lifecycle. It includes the following steps:

• Clause management
• Contract generation
• Negotiate
• Approve and sign
• Amendments

At this stage in the revenue lifecycle, Conga CLM helps to improve your revenue lifecycle with greater efficiency and strategic insights. Our robust functionality lets you streamline both internal and external collaboration on contracts, improving visibility throughout the process. And Conga’s AI capabilities give you the insights you need to put negotiating power in the hands of your team, streamline contract approvals, accelerate the deal cycle, and realize revenue faster.

Negotiation refers to the process through which parties to an agreement hammer out the specific terms and conditions of a contract. The goal of negotiation is to produce a single, final contract document that is mutually beneficial and satisfies all parties. Contract lifecycle management solutions (like Conga CLM) streamline contract negotiations to improve the customer experience and accelerate the sales cycle.

Obligation management is the process of ensuring that the parties to a contract abides by all of the contract's stated terms and conditions. This includes things like delivery dates, payment terms, notification requirements, termination and renewal clauses, and much more. Many organizations attempt to manage contractual obligations using a spreadsheet or Word document, but this approach can become cumbersome as the volume and complexity of contracts increase. A sophisticated contract lifecycle management solution (like Conga CLM) provides automated alerts and reminders to ensure all contract obligations are properly fulfilled. With full visibility into all contract data, you have the tools to improve compliance, eliminate missed obligations, and mitigate risk.

Order management guarantees products reach your customer and are billed correctly. An order management system is a digital way of managing on order from start to finish and tracking all the information and processes along the way: order entry, inventory management, fulfillment, post-sale service, and more. It provides a single source of truth for the entire order lifecycle, including the order release to multiple fulfillment systems. Combined with Conga CPQ, Conga Order Management enables a seamless flow across the entire revenue lifecycle.

Price refers to the second part of the configure, price, quote (CPQ) process. This is the point in the sales cycle where the sales rep determines the pricing for the product configuration they have created, taking into account any applicable discounts, promotions, package deals, contract rates, etc. Conga CPQ delivers up-to-date pricing and promotions across all channels to eliminate problems like inconsistent pricing and rogue discounting that can threaten deal margins.

Process management works to automate all processes across the revenue operations lifecycle such as approvals, workflows and signatures.

Propose and quote is the initial phase in the revenue lifecycle. It includes the following steps:

• Configure
• Price
• Cart
• Quote
• Approval

At this stage in the revenue lifecycle, Conga CPQ allows you to sell more easily and effectively. Our functionality enables your sales team to configure pricing, discounting, carts, and more to build out complex proposals, contracts, and other critical business documents. Confidently fulfill business faster and standardize your pricing and cart with the most scalable, configurable CPQ solution on the market.

The quote-to-cash process connects a customer’s intent to buy (the CRM) to a company’s realization of revenue (in the back-end ERP system), encompassing the entirety of your sales, contract, and customer relationship lifecycles.

Recurring revenue is the portion of a company's income that is that likely to continue. Conga's revenue lifecycle management solutions automate contract renewals, billing and invoices to improve revenue operations.

Redlines refer to changes made to a contract during the negotiation phase. The term redlining comes from the original method of revising paper contract documents, which involved crossing out disputed language with a red pen. The goal of redlining is to produce a single contract document that satisfies all parties. Contract lifecycle management solutions (like Conga CLM) streamline contract negotiations and redlining to improve the customer experience and accelerate the sales cycle.

Renew and expand is the final phase in the revenue lifecycle. It includes the following steps:

• Utilization
• Churn management
• Renewals
• Upsell/cross-sell
• Termination

At this stage in the revenue lifecycle, business visibility is critical to retaining customers and capturing every revenue opportunity. Conga’s AI-powered contract solutions provide an automated process for the creation and execution of renewals, leading to higher rates and delighted customers. With visibility into the entire revenue lifecycle in a single source of truth, you know which accounts are coming up for renewal and your customers’ propensity to buy, so you can intervene early to ensure no opportunity is lost.

Contract renewal is the final stage in the contract lifecycle, where the initial term of a contract expires and the parties decide to continue their business relationship. They may choose to keep the original terms of the contract in place or renegotiate new terms. Some contracts include an auto-renewal clause, which provides that the contract will renew automatically unless one party actively terminates the contract by taking certain pre-determined steps. Conga Contract Intelligence delivers powerful insights from your contract data, to help you identify opportunities for renegotiation and avoid missed renewal dates.

Revenue forecasting is the process of predicting future revenue flow, in order to estimate business growth make strategic, data-driven decisions. Revenue forecasts may be calculated on a monthly, quarterly, or annual basis, depending on the needs of the organization.

Revenue lifecycle is a term that’s used to encompass the entire journey of a contract or deal—not just the initial sale, but also the post-sale revenue opportunities that are often overlooked. The revenue lifecycle can be divided into four distinct phases:

• Propose and quote
• Negotiate and execute
• Manage and fulfill
• Renew and expand

Revenue lifecycle management is a way of optimizing end-to-end revenue processes, using software solutions to boost efficiency and productivity, increase deal size, reduce risk, uncover critical insights, and improve the customer experience. The Conga Revenue Lifecycle Cloud unifies, automates, and standardizes revenue operations and processes across the entire organization to create a single, fully visible revenue lifecycle.

A continuous cycle that empowers organizations to drive predictable revenue growth by creating a single data model that aligns all revenue lifecycle processes, teams and technology at scale.

Is everything that occurs after a quote is accepted, an online order is placed, or a contract is signed, until your company collects and recognizes the revenue. Revenue management involves taking the agreed-upon products and services and managing the orders, billing and invoicing, and revenue recognition.

Revenue lifecycle management is what happens when organizations begin to look beyond the initial sale, to maximize the value of every contract and capture incremental revenue through post-signature activities like cross-sells, upsells, and renewals.

A revenue management solution is comprehensive software platform that allows businesses to manage, transform, and scale the revenue lifecycle—like the Conga Revenue Lifecycle Cloud. This fully integrated system gives you complete control over the revenue lifecycle:

• Document generation with Conga Composer to automate creation and management of critical business documents
• Configure, price, quote (CPQ) with Conga CPQ to generate quick and accurate quotes
• Contract lifecycle management (CLM) with Conga CLM to optimize end-to-end contract processes
• Contract analytics with Conga Contract Intelligence to transform static contract documents into a powerful business asset

Revenue operations or (rev ops) the alignment of sales, marketing and customer success operations across the full customer life cycle to drive growth through operational efficiency and keep all teams accountable to revenue.

Revenue is the amount of gross income produced through the sales of products and services. Revenue is considered received once payment has been made for those products and services.

The sales process stages from prospective customer to recurring customer. Sales cycles can be automated to increase productivity and deal accuracy.

A sales forecast can help sales teams estimate how much of their product or solution their business is planning to sell during a specific time period.

Conga is the leading provider for business process automation on the Salesforce AppExchange, with 10+ apps to handle contract management, electronic signature, document generation, enterprise CPQ, and more. Salesforce customers choose Conga to automate their end-to-end business processes, so they can spend less time dealing with paperwork and more time winning over customers.

Conga’s process automation solutions provide a seamless user experience within Salesforce, so you can manage critical business processes without leaving the Salesforce environment you’re used to.

Salesforce does not have native contract management capabilities. However, with Conga's powerful, purpose-built contract management solution for Salesforce, you can automate, generate, and execute large volumes of standard transactional contracts without leaving the Salesforce platform.

Conga Contracts for Salesforce is specifically built for Salesforce, so it integrates seamlessly. It allows you to manage complicated, enterprise-wide contract lifecycles to mitigate risk, reduce friction, and empower your business to scale—all within a familiar interface. From request and approval through amendment and renewal, Conga's end-to-end workflows let you automate every step of your contract lifecycle in Salesforce.

The Salesforce platform does not include native contract management functionality. However, contract management is possible within Salesforce using Conga’s powerful, purpose-built contract management solution.

Available on the AppExchange, Conga Contracts for Salesforce integrates seamlessly so you can automate, generate, and execute large volumes of standard transactional contracts without leaving the Salesforce platform. This end-to-end CLM solution automates contracting workflows within Salesforce, so you can streamline every step of the contract lifecycle—from request and approval through amendment and renewal.

Conga CPQ is fully integrated with Salesforce, allowing you to manage your quoting process in the same place you’re already working. Conga CPQ helps companies generate quick and accurate quotes for their orders and reduces human error by applying a preprogrammed set of rules to support all your quoting needs.

Conga CPQ gives sales teams everything they need to sell more effectively, accelerate the sales cycle, and increase win rates. Conga CPQ and Salesforce work seamlessly together to provide one cohesive place to get business done. Adding Conga CPQ to your Salesforce experience can help to improve user adoption and ensure that Salesforce remains your single source of truth for all customer data.

You can execute secure signatures on electronic documents through Salesforce using Conga Sign, the leading eSignature solution on the Salesforce AppExchange. Conga Sign helps you quickly and easily secure the signatures you need for important business documents. And with Conga Sign’s eSignature management capabilities, you can speed up approvals and reduce the time to signature from days to minutes. Sign documents quickly and securely, save money, and create an easy experience for your customers—all without leaving the Salesforce environment you’re used to.

Proposal automation is possible in Salesforce using Conga CPQ, our fully integrated configure, price, and quote solution that lets you manage the quoting process without leaving the Salesforce environment. Available through the Salesforce AppExchange, Conga CPQ helps companies generate quick and accurate quotes for their orders, regardless of product and pricing complexity.

Conga CPQ gives sales teams everything they need to sell more effectively, accelerate the sales cycle, and increase win rates. And because Conga CPQ and Salesforce work seamlessly together, they provide a single, cohesive place to get business done.

Salesforce workflow automation  is automated processes like pipeline and contract management, invoicing and billings, and renewals executed in sync with the Salesforce CRM.

Electronic signature (or eSignature) is a broad term for any electronic process that indicates acceptance of an agreement or document. An eSignature can be executed with the click of a mouse or a few strokes on a touchpad.

A secure signature (or digital signature) goes a step further with the addition of a digital certificate, which provides proof of the signer’s identity. Digital signatures are electronically bound to the signed document and include encryption that prevents tampering with both the signature and the document itself. While this extra security isn’t necessary for most everyday agreements and transactions, digital signatures are useful for sensitive documents and highly regulated industries like government, healthcare, and financial services.

Contract termination is what happens when an agreement is ended before its underlying terms and conditions have been fully completed. Contracts may be terminated for a number of reasons, including (but not limited to) non-performance, non-payment, misrepresentation, mutual agreement, and force majeure—where some extraordinary event directly prevents on or more parties from fulfilling their obligations. Conga Contract Intelligence provides powerful insights from your contract data, so you never have to wonder about your right to terminate a poorly performing contract.

Cross-sell and upsell are two techniques that can help to increase the lifetime value of a contract. Although the two are related, they have slightly different definitions. A cross-sell encourages customers to add related products or services onto their original purchase. For example, you might bundle several complementary items together and sell them as a package, often at a discounted price. An upsell, on the other hand, encourages customers to upgrade their purchase to a more expensive item—like a higher tier of software or a more comprehensive service package. Conga Contract Intelligence can help to identify cross-sell and upsell opportunities, to maximize the value of every contract.

Version management (also called version control) enables you to easily update contract documents by creating a new version of the contract—which can then be modified as needed. When you create a new contract version, the system automatically creates a copy of the original, so you can make the changes you need while leaving the original contract document intact. Contract lifecycle management solutions (like Conga CLM) typically include version management functionality so you can easily store, revise, track, and restore items within your contract library.

Workflow automation delivers better insight into workflow and help solve other issues stemming from antiquated and manual processes that teams have grown to accept at the expense of both efficiency and effectiveness.