Renewals and contract expansions: the key to long-term revenue success
The renew and expand process isn’t just about maintaining customers—it’s what drives growth.
With Conga, you’ll transform renewals and contract expansions into revenue opportunities using automated tools, actionable insights, and effortless collaboration across your teams.
Fuel your growth with our contract renewal management software
Utilization analysis
Know your customers
Gain a better understanding of how your customers are using your solutions for better customer support and increased sales.
Drive up-sell opportunities
Track product usage to help in negotiating up-sell opportunities.
Manage revenue leakage
Ensure your billing is in line with what customers are using to avoid lost revenue.
Increase deal size
Use utilization analysis to show the value of the product in negotiating renewals and cross-selling to other departments.
Upsell / cross-sell
Boost sales with customer insights
Increase sales by knowing what your customers have previously purchased
Increase deal sizes
Have a better understanding of what to successfully upsell to each customer.
Provide a personalized buying experience
Utilize a single data model to understand your customer’s buying habits.
Improve buying experiences
Enhance customer interaction and efficiency without wrangling multiple systems.
Renewals
Streamline the renewal process
Reduce renewal quote time from days to minutes with automated renewal solutions.
Eliminate manual processes
Improve user experience by automating the renewal process with renewal solutions.
Full lifecycle support for subscriptions
Renew quote, terminate, co-term, swap, or change existing assets and automatically update orders, billing, and invoicing.
Improve customer lifetime value
With a single view of purchased items and subscriptions, enable customers to easily adjust orders through self-service to renew, terminate, co-terminate, swap, or change.
Prepare for renewal negotiations
In preparation for renewals, identify risks, compliance issues, and summarize contracts immediately.
Churn management
Reduce churn with better customer knowledge
Know when renewals are happening and maintain better customer lifetime value.
Automate the renewal process
Automated renewals enable more time for sellers to respond to customer’s needs.Offer a personalized customer experience
Know what assets your customers have purchased to offer more personalized solutions.
Flexibility to meet changing customer demands
Say yes to customer requests with the flexibility of Conga CPQ and Billing.
Terminations
Manage terminations and avoid unnecessary cost
By analyzing contract performance and staying informed about termination language, organizations can avoid costly surprises and reduce the risk of disputes.
- Quickly answer termination-related questions
Understand notice periods, upcoming dates, and potential liabilities associated with terminations. - Track critical dates
Track contract end dates and send automatic notifications when a contract is ending. - Stay up to date on terminations to avoid undue cost
Analyze contract performance, notice periods and avoid costs associated with missing terminations. - Automate and track terminations
Ensure supplier contracts are cancelled as planned to avoid costly surprises and report on variances to termination language, minimizing the risk of disputes.
Renewal solutions to drive retention and revenue growth
Conga's suite of solutions simplifies and optimizes contract renewals and expansions with automation, AI-driven insights, and a central repository of data, helping you unlock every revenue potential.
Conga Composer
Generate renewal documents in seconds with pre-approved templates.
Conga Sign
Accelerate the renewal process with secure and flexible electronic signatures.
Conga CLM
Manage contract renewals with pre-configured workflows, ensuring consistency and compliance.
CLM AI
Gain actionable insights to improve renewal rates and identify growth opportunities.
The Conga Advantage Platform for expanding revenue through contracts
Scattered data across different platforms, siloed team communication, and repetitive steps lead to missed opportunities. These challenges are easily solved by the Conga Advantage Platform, with its contract renewals management solutions.
Centralized data for clear renewal insights
Stay ahead of deadlines with a single platform that tracks renewals, sends automated notifications, and offers real-time insights through intuitive dashboards.
Seamless collaboration
Facilitate cross-departmental teamwork between sales, legal, and customer success teams, ensuring renewals are managed efficiently and contracts are executed on time.
Proactive upsell and cross-sell opportunities
Leverage AI insights to uncover revenue potential within existing customer relationships and act on them effectively.
Grow at every step—connect your revenue lifecycle on a single platform
Conga Revenue Lifecycle Management (RLM) turns every phase of your contract cycle into a growth opportunity. Each stage builds momentum for renewal and expansion:
Renew and expand
Make renewals seamless, discover up-sell opportunities, and foster loyalty with AI-driven tools.
Propose and quote
Create accurate, customer-focused proposals that set the foundation for long-term partnerships.
Manage and fulfill
Deliver on promises, meeting obligations, and establishing trust.
Negotiate and execute
Close deals faster with automated workflows and secure, compliant eSignatures, ensuring contract negotiations are clear and enforceable.
85% faster renewal process
Products used:
Contracts for Salesforce
Composer API
Having a solution that was native to Salesforce, seamless to users, and flexible enough for us to define our process was why we invested in Conga.
Kathryn Farrell Director
Business Systems @ Veracode
100% user adoption with fewer missed opportunities
Products used:
Conga CPQ
One of the things that I personally love is that 360-degree view of how things get managed or upgraded within our environment. That view has been transformational for our organization. And without Conga CPQ, we wouldn’t be there.
Stefanie Causey
Sr. Director of IS Solutions Delivery @ Aspect Software
90% reduction in time to renew technical publications
Products used
Conga CPQ
Conga Composer
We’ve achieved great business outcomes from our adoption of Conga’s solutions. I’m very impressed with the benefits we’ve seen across our sales, executive management, and legal teams.
Daniel Feichas
Business Development, Services & Support @ Embraer
Take your contract renewal strategy to the next level
See how Conga can help you find hidden opportunities, manage customer churn, and more.
Resources to refine your contract expansion approach
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5 reasons why your business needs an automated contract renewal strategy BlogCLM5 reasons why your business needs an automated contract renewal strategy
Does your business have a good contract renewal strategy with the goal of making your first-time customers repeat customers? You've probably heard the saying that keeping a current customer is more profitable than acquiring a new customer.09/21/20215 min read -
Conga renewal management guide GuidesDocument GenerationConga renewal management guide
Renewing your contracts is vital for your business and for ensuring your customers’ long-term happiness with your solutions. Late, missed, or error-filled renewals stemming from manual processes can prevent you from delivering the best experience possible to your customers.06/27/20224 min read -
Ultimate guide to managing a subscription business GuidesCLMUltimate guide to managing a subscription business
Creating a connected customer experience
The B2B business world has changed forever. With a multitude of low-cost competitors emerging in almost every vertical and businesses with innovative revenue models competing for long-term buyer relationships, business buyers are in the driver’s seat.10/10/202010 min read -
Revenue lifecycle management: the key to optimizing revenue growth BlogCPQRevenue lifecycle management: the key to optimizing revenue growth
Everyone wants more predictable revenue. In today's fast-paced business environment, companies are constantly looking for ways to increase revenue and stay ahead of the competition. One of the most effective ways to do so is with revenue lifecycle management.02/22/20234 min read
Frequently Asked Questions
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How does Conga's RLM approach to renewing and expanding contracts differ from that of other platforms?
Conga takes a unified approach to contract renewals and expansion. While other platforms often handle processes separately, Conga integrates every stage of the contract lifecycle management into one cohesive system—no disconnected tools or manual handoffs. Conga stands out with:
- Centralized contract data: Keep everything—contracts, customer history, and key metrics—in one platform for every team.
- Automated workflows: Reduce time spent on manual processes and eliminate errors with fully automated renewal processes.
- AI-driven insights: Find actionable data to predict renewal success and highlight upsell opportunities.
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How can contract renewal management software impact customer retention and lifetime value?
Contract renewal management software directly impacts customer churn and value by improving your chance to strengthen business relationships, boost satisfaction, and grow revenue. By using renewal solutions, you get:
- Higher retention rates: A smooth renewal process keeps customers engaged and loyal.
- Increased revenue per customer: Expanding contracts through upselling and cross-selling maximizes lifetime value.
- Better relationships: Proactive management during renewals builds trust and sets the stage for long-term partnerships.
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Can Conga integrate renewal and billing data with our CRM or ERP?
Yes, Conga integrates renewal and billing data with your existing CRM or ERP systems. Create a unified platform for managing critical business processes by syncing with tools like Salesforce, Microsoft Dynamics 365, and SAP. The renew solutions integration ensures:
- Centralized data flow: Consolidate renewal and billing information with your CRM or ERP for a complete view of customer accounts and revenue streams.
- Real-time updates: Automatically sync updates across systems, reducing delays and preventing errors.
- Improved decision-making: Gain actionable insights by connecting financial data with contract performance metrics.
- Scalability: Adapt the integration to your growing business needs without disrupting workflows.
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Does Conga provide automated notifications for upcoming contract renewals?
Absolutely. Conga alerts you for contract auto renewals and key dates. You can customize the contract renewal reminder software to notify relevant stakeholders at specified intervals before a contract's expiration.