Avoiding the pitfalls: start your CLM journey on the right foot

Arben Morina is Senior Vice President, Global Sales Operations for Clarivate Analytics. He has over twenty-five years of operational/financial/business leadership experience in service and information solution driven industries. Arben joined Clarivate Analytics in 2000 and has had roles in customer care, contract management, business planning, finance, strategy, sales operations, and marketing. Presently, he is based in Philadelphia, and has previously worked in Singapore, and Tokyo, Japan. Prior to Clarivate Analytics, Arben was a Regional Operations Manager at Diebold, Inc based in Princeton, NJ. Earlier he worked at the Center for International Financial Analysis & Research (CIFAR). His work at CIFAR led him to an assignment at Bloomberg developing an international mutual funds product. Arben completed his Masters of Business Administration at Villanova University and his undergraduate work in Economics at the College of New Jersey with a minor in French. His economic research led to a published work in Contributions to Political Economy, “The Rise in US Business Failures: Correcting the 1984 Data Discontinuity. He has completed a Six Sigma Green belt course and is a member World Commerce & Contracting. He is fluent in French, Albanian and is a novice of the Japanese language.

Paul has worked in the Telecommunications/IT industry for over 30 years, with more than 20 years spent in various buy- and sell-side contract and commercial management (CCM) positions. Most recently, Paul was Head of Deal Assurance at BT Group, delivering complex change programs dramatically improving CCM delivery.
Paul has been involved with the World Commerce & Contracting for many years. He led the World Commerce & Contracting Telecommunication/IT community group and is a regular speaker and moderator at conferences and webinars. He served on the World Commerce & Contracting Board of Directors, as both a Non-Executive Director and Officer. He is an World Commerce & Contracting Expert Practitioner and Fellow.

Charles Cao is the Head of Operations and Strategy at Conga EMEA.

Charles works with teams to develop world-class operations enabling businesses to reach commercial performance for every possible tomorrow. With a passion for operational excellence, his role at Conga varies from owning Strategy, Marketing and Business Development for EMEA. But this isn’t Charles’ only skill set. Since joining Conga in 2015, he has worked cross functionally in the business including Industry Lead, Account Executive and Marketing Director.

In his previous role at Universal Music Group, Charles led the global team that implemented a CRM solution across 45 countries. He also holds an MBA from INSEAD Business School and a Masters in Management from EDHEC Business School. Originally from Paris with Vietnamese cultural heritage, Charles has lived and worked internationally in Singapore, France and California. He currently resides in London with his wife and two children.