Conga is committed to developing and deploying Revenue Lifecycle Management solutions that leverage the power of Artificial Intelligence (AI) responsibly and ethically. We believe that AI can be a powerful tool for enhancing customer experiences, but it's crucial to ensure its use aligns with ethical principles and respects user privacy.
Our core principles for ethical AI are:
- Transparency and explainability. We strive to create AI models that are transparent and explainable. This means users should understand how our AI features arrive at decisions and recommendations.
- Fairness and non-discrimination. We are committed to developing AI that is fair and unbiased. We will actively mitigate potential biases in our algorithms and datasets to ensure all customers are treated equally.
- Privacy and security. We respect user privacy and take data security very seriously. We will implement robust safeguards to protect user data and ensure it is used only for the intended purposes as outlined in our Privacy Notice.
- Human oversight and accountability. We believe AI should be a tool to empower humans, not replace them. We will maintain human oversight over all AI-powered features and be accountable for their outcomes.
- User control and choice. We will provide users with control over their data and the AI features they interact with. Users should have the option to opt out of AI-driven recommendations or personalization, where applicable.
- Continuous improvement. We recognize that AI is a constantly evolving field. We are committed to ongoing research and development to ensure our AI practices remain ethical and responsible.
We will achieve these principles through the following actions:
- Regularly audit our AI models and datasets to identify and address potential biases.
- Implement robust security measures to protect user data and prevent unauthorized access.
- Implement internal trainings on the ethical implications of AI and best practices for responsible development and deployment.
- Be transparent about how we use AI in our solutions and provide clear explanations for AI-driven recommendations.
- Continuously improve our AI practices by staying informed of the latest research and developments in the field of ethical AI.
We believe that by adhering to these principles, we can leverage the power of AI to create a better revenue lifecycle experience for users, while also promoting trust and transparency.
This statement is a reflection of our ongoing commitment to ethical AI. We will update this statement as our technology and practices evolve.
We welcome your feedback. If you have any questions or concerns about our use of AI, please don't hesitate to contact us at legal@conga.com.