Aragon Research Globe™ for digital transaction management 

Remote work causes a surge in demand for digital transaction management (DTM)  

Enterprises have a new dilemma—changing their business approach to support a fully remote work environment. The reasons for DTM were here before COVID. Now, however, the sense of urgency to migrate away from paper is clearly evident. Enterprises that have eliminated paper have seen surges in productivity and revenue. On top of that, the time it takes to complete a transaction is reduced from days to hours. Still, as we enter 2021, Aragon estimates that less than 45% of all document processes are fully digital.  

The fastest way to accelerate transactions is to use digital transaction management and either electronic or digital signatures. When it comes to customer experience and employee engagement, the name of the game is simplicity and a better digital experience.  

The race to offer a digital onboarding experience to new customers in retail and financial services has quickly escalated; delivering new, low-code mobile experiences that allow for a seamless and paperless experience are a must.  

Much of the shift and focus on digital transaction management has been on electronic signatures because they can mimic a paper transaction. Aragon feels that over the next five years digital signatures will become a higher portion of overall online agreements, due in part to the rise of new technologies. 

Digital transaction management is not only about managing the transaction but also about automating it. Digital transaction management platforms provide both content automation workflow and electronic and digital signatures. 

Conga continues to be one of the leading solutions in the Salesforce AppExchange. Conga’s contract lifecycle management capabilities, when combined with its quote-to-cash offerings, make it a strong choice for revenue operations teams. 

Read the full report to learn how Conga analyzes contracts, streamlines workflows, and proactively provides actionable insights for its users in today’s age of digital transformation.* 

*Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest.